neoom Ai error messages

Note

Error messages

Error messages that occur are ordered hierarchically and only the first error message is shown. That means after fixing an error, a new error may appear.

After fixing an error, the app should be reloaded. It can take a while for a change to take effect.

General errors

Most error messages apply to neoom Ai in general and prevent optimization. If one of these errors occurs, neoom Ai is inactive!

• ERROR_GRIID_SCHEDULE_NO_SITE_CONFIGURATION_AVAILABLE
  No configuration found, check site configuration.
• ERROR_GRIID_SCHEDULE_NO_CAPABILITIES_AVAILABLE
  Configuration incomplete or outdated. Check site configuration and re-apply if necessary
• ERROR_GRIID_SCHEDULE_CONFIGURATION_INVALID
  Configuration error or outdated. Checking site configuration and re-applying if necessary can help. Also check step 2. Otherwise contact development.
• ERROR_GRIID_SCHEDULE_EXCLUDED_COUNTRY
  At this time only AT and DE are allowed, check the configured address
• ERROR_GRIID_SCHEDULE_NO_OR_TOO_MANY_PRICING_CONTRACTS
  Carry out GRIID setup and make sure there is exactly one consumption metering point and at most one production metering point
• ERROR_GRIID_SCHEDULE_SITE_CONFIGURATION_AMBIGUOUS_FEED_IN_LIMIT
  Old problem, regenerating the configuration can fix the problem, otherwise contact development
• ERROR_GRIID_SCHEDULE_PRODUCTION_PRICING_CONTRACT_DYNAMIC
  Only the production metering point has a dynamic price, currently not supported, check neoom Ai setup
• ERROR_GRIID_SCHEDULE_GRID_MAX_POWER_SUPPLY_REDUCED_ZERO
  Check "Limit grid connection power to" ("Netzanschlussleistung beschränken auf") --> see https://wissen.neoom.com/connect-ai-erforderliche-konfiguration
• ERROR_GRIID_SCHEDULE_FEED_IN_PRICE_OUT_OF_RANGE
  Fixed feed-in price not greater than 0 or less than 99 ct/kWh
• ERROR_GRIID_SCHEDULE_NO_OR_TOO_MANY_GRID_METER
  Check configuration if more than one grid meter is configured. If the two meters are in series, one of the two must be set to purpose "Other use" ("Sonstige Verwendung"). If both meters are in parallel and the grid connection power is < 80 kW, this case is currently not allowed and development must be contacted.
• ERROR_GRIID_SCHEDULE_GRID_METER_POWER_OUT_OF_RANGE
  Check "Maximum grid connection power" ("Maximale Netzanschlussleistung") - currently allowed range 4 kW - 10 MW see https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration
• ERROR_GRIID_SCHEDULE_BATTERY_COUNT_OUT_OF_RANGE
  Configuration contains more than one battery or more than one battery cluster (Main-Support) → Check the configuration: is the Main-Support system shown correctly in the device list?
• ERROR_GRIID_SCHEDULE_BATTERY_MAX_POWER_NOT_SET
  Check "Maximum power at the inverter and maximum power at the battery" see https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration
• ERROR_GRIID_SCHEDULE_BATTERY_NO_CURRENT_SOC
  Typical error when the battery or the site has been offline for more than one day. For correct operation, neoom Ai needs current information.
• ERROR_GRIID_SCHEDULE_BATTERY_NO_MIN_SOC
  Check whether limits can be set in the battery settings. If the problem cannot be solved, contact neoom Support. See https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration
• ERROR_GRIID_SCHEDULE_NO_FORECASTS
  Forecasts are not possible, either because the site is very new and was offline in recent days OR because there is an underlying data problem
• ERROR_GRIID_SCHEDULE_NO_EMS_SCHEDULE
  neoom Ai could not find a solution, often there is a configuration problem here. Check all steps. Example: grid connection is limited to 10 kW, but PV produces 30 kW and can also export that. → Grid connection is configured incorrectly.

Device-specific neoom Ai error messages (in connection with activating "Intelligent"):

Battery

• ERROR_GRIID_SCHEDULE_BATTERY_CAPACITY_OUT_OF_RANGE
  Check the "Battery capacity" ("Batteriekapazität") setting. Allowed range 5 kWh - 50 MWh see https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration
• ERROR_GRIID_SCHEDULE_INVERTER_POWER_OUT_OF_RANGE
  Check "Maximum power at the inverter and maximum power at the battery", allowed range 1 kW - 200 kW see https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration
• ERROR_GRIID_SCHEDULE_BATTERY_TYPE_INCORRECT
  Battery model is not supported by neoom Ai or the wrong model is configured

Charging station

• ERROR_GRIID_SCHEDULE_CHARGING_POINT_MAX_POWER_NOT_SET
  Check "maximum power at the charging station" see https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration
• ERROR_GRIID_SCHEDULE_CHARGING_POINT_POWER_OUT_OF_RANGE
  Check "maximum power at the charging station" - currently only charging stations between 1 kW and 100 MW are allowed, so the configuration is clearly wrong see https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration
• ERROR_GRIID_SCHEDULE_CHARGING_POINT_EV_MIN_POWER_GT_CHARGING_POINT_MAX_POWER
  Minimum charging power of the connected EV greater than the maximum charging power of the charging station, EV cannot be charged at this charging station. Typically a configuration error though, check charging station configuration -> see https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration

Warnings

Warnings are an indication of settings relevant to neoom Ai optimization. Warnings can be ignored if the underlying settings have been checked, but they can also be a hint of misconfiguration.

• WARNING_GRIID_SCHEDULE_NO_ACTIVE_GRIID_CONSUMERS_OR_GRIID_BATTERY
  No device in optimization strategy "Intelligent" ("intelligent")
• WARNING_GRIID_SCHEDULE_SAFETY_SCHEDULE_ONLY
  Nothing is being optimized, but there is a schedule for the case that a car is plugged in and the site should be offline.
• WARNING_GRIID_SCHEDULE_MAX_POWER_SUPPLY_REDUCED_DETECTED
  Value in "Limit grid connection power to" ("Netzanschlussleistung beschränken auf") is set --> see https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration
• WARNING_GRIID_SCHEDULE_FEED_IN_LIMIT_DETECTED
  Value "Feed-in limit" ("Einspeise-Limit") is set --> see https://wissen.neoom.com/neoom-ai-erforderliche-konfiguration
• WARNING_GRIID_SCHEDULE_SITE_NEW
  The site is less than 2 days old and no control commands are being sent yet because the system needs to learn
• WARNING_GRIID_SCHEDULE_NO_PV
  No PV system is installed at the site. If there is one nonetheless, the configuration should be checked or this PV system should be measured via a meter
• WARNING_GRIID_SCHEDULE_ACTIVE_CHARGING_PROCESS_NOT_REACHABLE
  The current charging process is a fast charge because it is not possible to charge the set charge amount by the departure time.
• WARNING_GRIID_SCHEDULE_SAVINGS_CALCULATION_FAILED
  Indication of a configuration problem, should be handed over to development
• WARNING_GRIID_SCHEDULE_LP_SOLVER_NO_SOLUTION_FALLBACK
  Only intelligent EV charging is possible, the storage is not controlled. If this occurs only once, only reduced performance is to be expected. If this warning occurs frequently, there is a larger problem and all steps should be checked similarly to ERROR_GRIID_SCHEDULE_NO_EMS_SCHEDULE